Aug 08, 2020  
2017-2018 Catalog 
2017-2018 Catalog [ARCHIVED CATALOG]

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CMST 330 - Communication and Organizational Behavior

5 Credits
Exploration of the theories, theories, structure, and processes of communication in organizations. Applied practice utilizing communication competency as a foundation of organizational change and effectiveness at the individual, group, and organization-wide levels. Focuses on problem-solving, mediation, and resolution within various organizational roles. Note: If taking this course online, please note that recording of prompted conversations and speeches with others will be required.

Program Admission Required Yes Admitted Program BAS
Course Note Admission to a BAS program required.

Designed to Serve Students in one of the four BAS programs.
Active Date 2016-06-06

Grading System Decimal Grade
Class Limit 28
Contact Hours: Lecture 55 Lab 0 Worksite 0 Clinical 0 Other 0
Total Contact Hours 55
Degree Distributions: BAS Humanities
Course Outline
Course Outline:

Analyze common characteristics of all organizations:

a. Types

b. Systems

c. Norms

d. Hierarchy

e. Roles

f. Culture

Evaluate existing personal communication behaviors and determine how those behaviors impact a role within an organization.

a. Communication apprehension

b. Nonverbal behavior

c. Listening

d. Conflict management style

e. Personality

f. Temperament

Analyze communication networks within an organization

a. Formal communication flow

b. Impact of communication flow

Evaluate communication in various organizational roles

a. Peons

b. Mid-level workers

c. Managers

d. High-ups

e. Power

f. Status

Analyze organizational culture

a. Figurative culture

i. Collaboration

ii. Change

b. Literal culture

i. Race/Ethnicity

ii. Gender

iii. Ethnocentrism

c. Meeting culture

i. Productivity in meetings

d. Electronic culture

Evaluate common conflict problems in an organization

a. Group consensus versus groupthink

b. Disagreement

c. Defensiveness

d. Discrimination

e. Problem-solving/resolution

f. Mediation

Student Learning Outcomes
1. Self-reflect and analyze existing communication style and demonstrate the ability to apply or modify communication in an organizational setting. (CWO 1, 2)

2. Analyze an organization’s culture and incorporate organizational culture in communication methods, including meeting culture and electronic culture. (CWO 1, 2, 3, 4)

3. Develop effective strategies for communicating in formal versus informal networks, and responding to the impact of communication flow within an organization. (CWO 1, 2, 3, 4)

4. Construct productive communication strategies that consider cultural differences in organizational settings. (CWO 1, 2, 3, 4)

5. Evaluate common conflict problems in organizations and discern effective responses for problem-solving, resolution, and mediation. (CWO 1, 2, 3, 4)

6. Distinguish communication differences of individuals in various organizational roles and apply productive strategies for interaction at the subordinate or supervisory level. (CWO 1, 2, 3, 4)

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