Dec 04, 2020
BSTEC 100 - Fundamentals of Office Management 5 Credits
This class will provide the fundamental skills to work in any office administrative position supporting small and large businesses. The student will learn an overview of the types of organizations, administrative positions, and skills needed, effective telecommunication skills, how to organize and manage appointments, visitors, offices, time, meetings, events, travel arrangements. mail and office equipment, how to manage records and processing basic banking and accounting procedures in Administrative roles.
Pre-requisite(s) ENGL 081 min 2.0
Placement Eligibility English 091/Reading 091 or higher
Designed to Serve For students who want to develop the basic office skills to work in any administrative professional position.
Active Date 2015-04-07
Grading System Decimal Grade
Class Limit 30
Contact Hours: Lecture 55 Lab 0 Worksite 0 Clinical 0 Other 0
Total Contact Hours 55
Understanding the Changing and Challenging Office for Administrative Professionals in supporting small and large businesses
Developing Professional Skills
Office Organization & Time Management
Telecommunications including telephone communication, technical, techniques, and etiquette skills
Handling Mail & Office Equipment
Basic Banking and Accounting Procedures in Administrative Roles
Scheduling and Managing Appointments and Receiving Visitors
Making Travel Arrangements
Planning Events, Meetings, and Conferences
Student Learning Outcomes
Think critically about emerging technologies; perform research on the use of emerging technologies, synthesize information and present a report on the findings.
Students will identify and define types of organizations, structures, missions, ethics, trends, roles, titles, functions, and responsibilities of an Administrative Professional
Students will demonstrate proficiency handling mail and office equipment, scheduling and managing appointments, receiving visitors, making travel arrangements, and planning events, meetings, and conferences
Students will identify, utilize, and establish an ergonomic office environment
Students will demonstrate accurate and effective records management, banking and accounting principles for an Administrative Professional, time management and office organization.
Student will demonstrate proficient telecommunication skills including verbal communication, technical, techniques, and etiquette.
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