HOST 115 - Cruise Operations

4 Credits

Introduction to the cruise industry, cruise lines, cruising and cruise ship terminology, cruise routes, geography, ports of call, shipboard activities, sales and reservation procedures.

Fees

Quarters Typically Offered

Fall Day, Online

Designed to Serve Hospitality and Tourism students or any students interested in cruise operations.
Active Date 2015-05-28

Grading System Decimal Grade
Class Limit 32
Shared Learning Environment Yes
Contact Hours: Lecture 44 Lab 0 Worksite 0 Clinical 0 Other 0
Total Contact Hours 44
Degree Distributions:
ProfTech Course Yes
Restricted Elective Yes
Course Outline
1. Development of the cruise industry

2. Customer demographics and psychographics

3. Cruise industry and cruise ship terminology

4. Cruise ship features, characteristics and cruise staff and employees

5. The cruise experience

6. Shore-side and ship operations

7. Geography of cruising

8. Shore excursions, pre and post cruise tour options

9. Cruise line profiles

10. Selling cruises

11. Reservations and cruise line procedures

Student Learning Outcomes
Describe the development of the cruise industry and explain the key elements of the passenger cruise experience.

Identify and Describe the key customer demographic and psychographic characteristics

Memorize selected terminology, be able to read and interpret a deck plan and identify and describe shipboard features.

Explain the duties of key cruise industry employees and discuss shore-side and shipboard operations

Identify the geography of major cruise routes and ports of call and create examples of shore excursions and pre and post cruise tour options

Demonstrate the key elements of selling cruises and complete reservation information using cruise line procedures for booking and documentation.