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May 19, 2024
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HOST 160 - Human Resources Management in Hospitality/Tourism 5 Credits This course is designed to develop the knowledge, skills, and abilities to become a people manager, involved in leading, motivating, counseling and rewarding employees. Students will study management principles so that they can select, train, appraise, and motivate employees for exceptional performance. This will include diversity, self-managed teams, coaching, the learning organization, personal mastery, career modeling, and behavioral interviewing among others. Student will be introduced to the latest approaches, concepts, and techniques in leadership and supervision. Students should be well versed in the theory, human resource practice, and contemporary approach to service management by the completion of the course.
Course Note For students in hospitality/tourism programs & industry professionals Fees
Quarters Typically Offered Summer Day, Online
Designed to Serve Students in hospitality/tourism programs including hotel, tourism and travel and industry professionals in hospitality Active Date 2011-08-08
Grading System Decimal Grade Class Limit 32 Contact Hours: Lecture 55 Lab 0 Worksite 0 Clinical 0 Other 0 Total Contact Hours 55 Degree Distributions: ProfTech Course Yes Restricted Elective Yes Course Outline Leadership and Change Management
Positive Communication
Creative Problem Solving and Decision making
Personal mastery
Managing and Developing Human Resources
Hiring, training, leading, performance management and protecting employees rights
Theory and evolution of labor relations, management theory, strategic management, diversity and diversity training, and the quality movement.
Student Learning Outcomes Know and understand key terms and theories in leadership and management in human resources
Understand and be able to recognize and implement various communication methodologies in the HR
Analyze situations and be able to apply creative problem solving techniques in making decisions
Recognize and make ue of those processes and personal management techniques to enhance his/her own success in the hospitality industry.
Know and understand regulations and practices regarding Title VII, protected class, BFOQs, and various screening and interviewing techniques.
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