CMST 330 - Communication and Organizational Behavior

5 Credits

Exploration of the theories, theories, structure, and processes of communication in organizations. Applied practice utilizing communication competency as a foundation of organizational change and effectiveness at the individual, group, and organization-wide levels. Focuses on problem-solving, mediation, and resolution within various organizational roles. Note: If taking this course online, please note that recording of prompted conversations and speeches with others will be required.

Pre-requisite(s)

Students must be admitted in a BAS program.

Program Admission Required Yes Admitted Program BAS
Course Note Admission to a BAS program required.
Fees

Quarters Typically Offered
Summer Online

Winter Online

Designed to Serve Students in one of the four BAS programs.
Active Date 2016-06-06

Grading System Decimal Grade
Class Limit 28
Contact Hours: Lecture 55 Lab 0 Worksite 0 Clinical 0 Other 0
Total Contact Hours 55
Degree Distributions:
Restricted Elective Yes
BAS

Communications

Course Outline
Course Outline:

Analyze common characteristics of all organizations:

a. Types

b. Systems

c. Norms

d. Hierarchy

e. Roles

f. Culture

Evaluate existing personal communication behaviors and determine how those behaviors impact a role within an organization.

a. Communication apprehension

b. Nonverbal behavior

c. Listening

d. Conflict management style

e. Personality

f. Temperament

Analyze communication networks within an organization

a. Formal communication flow

b. Impact of communication flow

Evaluate communication in various organizational roles

a. Peons

b. Mid-level workers

c. Managers

d. High-ups

e. Power

f. Status

Analyze organizational culture

a. Figurative culture

i. Collaboration

ii. Change

b. Literal culture

i. Race/Ethnicity

ii. Gender

iii. Ethnocentrism

c. Meeting culture

i. Productivity in meetings

d. Electronic culture

Evaluate common conflict problems in an organization

a. Group consensus versus groupthink

b. Disagreement

c. Defensiveness

d. Discrimination

e. Problem-solving/resolution

f. Mediation

Student Learning Outcomes
Adapt or modify communication behaviors in an organizational setting, based on pre- and post-self-analysis.

Correctly analyze various aspects of a hypothetical or real-world organization's culture, based organizational communication theories/concepts.

Develop effective strategies for communicating in formal versus informal networks, and responding to the communication flow within an organization.

Construct productive communication strategies that consider cultural differences in organizational settings.

Discern effective responses for problem-solving, resolution and mediation in organizations.

Apply productive interaction strategies at the subordinate or supervisory level.