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    Highline College
   
 
  Jul 24, 2017
 
 
    
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2016-17 Catalog

Introduction to Customer Service


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https://bstec.highline.edu/

Learning Outcomes


  • Students will examine concepts of service management and customer relations skills, including customer service levels, service delivery systems and evaluating customer satisfaction.
  • Students will improve their skill in using the numeric keyboard. Students will be able to properly utilize the 10-key pad by touch while increasing speed and accuracy.
  • Students will prepare an effective resume and cover letter; learn and practice interview techniques; and locate an internship in the public or private sector.
  • Students will develop and improve their written and communication skills through various exercises and working in teams

Requirements


Important Notes


  • Students must achieve a cumulative 2.0 GPA and a minimum 2.0 GPA in each core course to attain an AAS degree.

Entry Requirements


Professional- Technical Core Courses


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