Apply strong interpersonal skills in a service-oriented workplace.
Provide internal and external customers with customer service that meets or exceeds industry standards.
Problem solve customer service issues to ensure both customers and business needs are met such as solving a customer’s invoicing problem using an Access database and a proprietary accounts receivable application.
Utilize office technology and critical thinking skills to address and support business needs such as using current spreadsheet technology to design a budget report.
Write effective correspondence using proper business industry format such as letters, reports, invoices, memos, purchase orders and e-mail.
Represent the organization with professional written and oral communication skills.
Function effectively in a work environment, while understanding and respecting the diverse needs of others.
Prerequisite classes or knowledge of the Internet.
Some classes may have entry requirements not listed here.
BSTEC 105 Introduction to Computers/Windows: 3 credits
BSTEC 118 10-Key: 2 credits
This information does not substitute for meeting with a faculty adviser.
Students must achieve a cumulative 2.0 GPA and a minimum 2.0 GPA in each core course to attain a certificate.
Certificate programs emphasize preparation in specific job skills required for entry-level employment.
Not all classes are offered every quarter or at night.
Students attending only in the evening must remember it is likely to take longer than one year to complete program.
Coursework is highly interactive and includes field-based internships.
This program offers flexible registration and open-entry enrollment.