Dec 11, 2018  
2018-2019 Catalog 
    
2018-2019 Catalog

Customer Service Hospitality, Certificate


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http://host.highline.edu 

 

Learning Outcomes


  • Utilize the fundamental vocabulary and operating principles of the hospitality/tourism industry.
  • Conduct themselves in accordance to professional ethics and values of the hospitality/tourism industry.
  • Explain and employ principles of professionalism and best practices relevant to hospitality/tourism industry.
  • Communicate effectively through listening, speaking and writing to diverse audiences in the hospitality/tourism industry.
  • Identify suitable employment opportunities by matching personal and professional interests and abilities with positions within the hospitality/tourism profession.
  • Explain the importance of professionals in the hospitality/tourism industry keeping current with news and emerging trends through conference/tradeshows, professional literature, electronic sources, etc.

Requirements


Important Notes


  • This information does not substitute for meeting with a faculty adviser.
  • Students must achieve a cumulative 2.0 GPA and a minimum 2.0 GPA in each core course to attain a certificate or AAS.
  • Not all classes are offered every quarter, at night, online or on the weekends.
  • This program offers flexible registration and open-entry enrollment.
  • Coursework is highly interactive and includes field-based internships.

Prerequisites


  • Some classes may have entry requirements not listed here.
  • Keyboarding and basic computer skills.

Total Professional-Technical Courses: 9 credits


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