Aug 22, 2019  
2018-2019 Catalog 
2018-2019 Catalog

Introduction to Customer Service

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Learning Outcomes

  • Students will examine concepts of service management and customer relations skills, including customer service levels, service delivery systems and evaluating customer satisfaction.
  • Students will improve their skill in using the numeric keyboard. Students will be able to properly utilize the 10-key pad by touch while increasing speed and accuracy.
  • Students will prepare an effective resume and cover letter; learn and practice interview techniques; and locate an internship in the public or private sector.
  • Students will develop and improve their written and communication skills through various exercises and working in teams


Important Notes

  • Students must achieve a cumulative 2.0 GPA and a minimum 2.0 GPA in each core course to attain an AAS degree.

Entry Requirements

  • Minimum ESL level 4 required
  • GED or high school diploma not required, but strongly recommended

Professional- Technical Core Courses

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