Apr 13, 2021  
2019-2020 Catalog 
2019-2020 Catalog [ARCHIVED CATALOG]

Customer Service Specialist, Certificate

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Learning Outcomes

  • Demonstrate knowledge of service management and customer relations skills, including customer service levels, service delivery systems and evaluating customer satisfaction.
  • Recognize and reproduce customer service skills for internal and external customers that meets or exceeds industry standards.
  • Demonstrate use of office technology and critical thinking skills to address and support business needs.
  • Correctly use components of Microsoft Office programs to create professional and academic documents. 
  • Demonstrate using the keyboard by touch, using correct fingering on letters, numbers, and symbols.
  • Accurately construct effective documents pertinent to a job search.


Important Notes

  • This information does not substitute for meeting with a faculty adviser.
  • Students must achieve a cumulative 2.0 GPA and a minimum 2.0 GPA in each core course to attain a certificate.
  • Certificate programs emphasize preparation in specific job skills required for entry-level employment.
  • Not all classes are offered every quarter or at night.
  • This program offers online and hybrid courses, and open-entry enrollment.

Specific Requirements

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