Jan 23, 2020  
2019-2020 Catalog 
2019-2020 Catalog

Introduction to Customer Service

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Learning Outcomes

  • Students will demonstrate knowledge of service management and customer relations skills, including customer service levels, service delivery systems and evaluating customer satisfaction.
  • Students will correctly use components of Microsoft Office programs to create professional and academic documents. 
  • Demonstrate using the keyboard by touch, using correct fingering on letters, numbers, and symbols.
  • Accurately construct effective documents pertinent to a job search.

Important Notes

  • This information does not substitute for meeting with a faculty adviser.
  • Students must achieve a cumulative 2.0 GPA and a minimum 2.0 GPA in each core course to attain a certificate.
  • Certificate programs emphasize preparation in specific job skills required for entry-level employment.
  • This program offers open-entry enrollment.

Entry Requirements

  • Minimum ESL level 4 or above recomended
  • GED or high school diploma not required, but recommended.

Professional- Technical Core Courses

Total Professional-Techincal Courses: 28 credits

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