HOST 101 - Professional Communication for Business & Hospitality

2 Credits

Professional communication skills are essential to managers in any business. This course balances theoretical and practical applications of what it means to communicate and connect effectively in a business setting. It covers a variety of communication methods needed as a manager (e.g., verbal, nonverbal, digital, public speaking) and provides students an opportunity to write, present, and adapt messages to meet professional standards. The course also asks learners to think carefully about their audience and introduces rhetorical theory and cross-cultural communication practices that support clear, inclusive, and effective communication in hospitality settings.

Fees

Quarters Typically Offered
Fall Day, Online
Spring Day, Online

Designed to Serve All students seeking to learn professional business and managerial communication in English for workplace environments.
Active Date 20260408T15:00:56

Grading Basis Decimal Grade
Class Limit 24
Contact Hours: Lecture 22
Total Contact Hours 22
Degree Distributions:
ProfTech Course Yes
PLA Eligible Yes

Course Outline

Core communication theory (e.g., Rhetorical Theory, Communication Accommodation Theory)
Foundational business-style writing (composing, proofreading, editing, formatting)
Adjusting a message to connect with diverse audiences, contexts, and customer expectations.
Prepare for and lead presentations and group discussions in a business context.
Verbal and nonverbal conversational skills
Giving and responding to professional feedback effectively

Student Learning Outcomes
Compose business-appropriate writing for both internal and external hospitality settings.

Apply communication and rhetorical theories by adapting messages for diverse audiences in professional contexts.

Facilitate effective workplace communication by leading small group discussions, creating meeting agendas, and presenting.

Demonstrate inclusive communication practices by prioritizing clarity, accessibility, and cross-cultural awareness.

Demonstrate knowledge of appropriate professional communication channels by selecting the correct platform, tone, formatting, and length of message.