Oct 19, 2021  
2017-2018 Catalog 
2017-2018 Catalog [ARCHIVED CATALOG]

Customer Service Specialist, Certificate

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Learning Outcomes

  • Apply strong interpersonal skills in a service-oriented workplace.
  • Provide internal and external customers with customer service that meets or exceeds industry standards.
  • Problem solve customer service issues to ensure both customers and business needs are met such as solving a customer’s invoicing problem using an Access database and a proprietary accounts receivable application.
  • Utilize office technology and critical thinking skills to address and support business needs such as using current spreadsheet technology to design a budget report.
  • Write effective correspondence using proper business industry format such as letters, reports, invoices, memos, purchase orders and e-mail.
  • Represent the organization with professional written and oral communication skills.
  • Function effectively in a work environment, while understanding and respecting the diverse needs of others.


Entry Requirements

  • Prerequisite classes or knowledge of the Internet.
  • Some classes may have entry requirements not listed here.
  • BSTEC 105 Introduction to Computers/Windows: 3 credits
  • BSTEC 118 10-Key:  2 credits


Important Notes

  • This information does not substitute for meeting with a faculty adviser.
  • Students must achieve a cumulative 2.0 GPA and a minimum 2.0 GPA in each core course to attain a certificate.
  • Certificate programs emphasize preparation in specific job skills required for entry-level employment.
  • Not all classes are offered every quarter or at night.
  • Students attending only in the evening must remember it is likely to take longer than one year to complete program.
  • Coursework is highly interactive and includes field-based internships.
  • This program offers flexible registration and open-entry enrollment.

Specific Requirements

Total Core Credits: 26

Total Supporting Course Credits: 5

Total Related Instruction Credits: 15

Total Program Credits: 46

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