Sep 23, 2021  
2017-2018 Catalog 
2017-2018 Catalog [ARCHIVED CATALOG]

Clinic Service Representative, Certificate

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Learning outcomes

  • Communicate (written, verbal and nonverbal) effectively with diverse patients and staff.
  • Apply medico-legal knowledge to identify and respond to issues of confidentiality.
  • Document within legal and ethical boundaries.
  • Identify and model professional conduct and appearance in specific, multicultural workplace settings.
  • Demonstrate competency in Vital Signs
  • Demonstrate administrative tasks in the medical using therapeutic communication and customer service skills



  • Basic keyboarding knowledge recommended.
  • Instructor permission.
  • Some classes have entry requirements not listed here.

Important notes

  • This information does not substitute for meeting with a faculty adviser.
  • Students must achieve a cumulative 2.0 GPA and achieve a 2.0 in all HEAL courses and pass required competencies to graduate with their Clinic Service Representative Certificate.
  • Certificate programs emphasize preparation in specific job skills required for entry-level employment.
  • Not all classes are offered every quarter or at night.
  • Students attending only in the evening must remember it is likely to take more than one year to complete program.

Specific Requirements

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