Clinic Service Representative, Certificate

Learning outcomes

• Communicate (written, verbal and nonverbal) effectively with diverse patients and staff.
• Apply medico-legal knowledge to identify and respond to issues of confidentiality.
• Document within legal and ethical boundaries.
• Identify and model professional conduct and appearance in specific, multicultural workplace settings.
• Demonstrate competency in Vital Signs
• Demonstrate administrative tasks in the medical using therapeutic communication and customer service skills

Important notes

• This information does not substitute for meeting with a faculty adviser.
• Students must achieve a cumulative 2.0 GPA and achieve a 2.0 in all HEAL courses and pass required competencies to graduate with their Clinic Service Representative Certificate.
• Certificate programs emphasize preparation in specific job skills required for entry-level employment.
• Not all classes are offered every quarter or at night.
• Students attending only in the evening must remember it is likely to take more than one year to complete program.

Requirements

Total Program Credits: 45 credits