Learning Outcomes
This is a Certificate in Customer Service. Individuals completing this selection of coursework will be effectively trained in front-line customer service operations, supervisory skills related to customer service, and management components of customer service.
This certificate is designed for students interested in working in customer service operations, supervisory roles, or management in various areas of business including retail management, hospitality, international and global relations, and more. Credits earned during the tenure of this certificate can be used toward further degrees.
Learners completing this course will comprehend the following: 1) Providing customer service in face-to-face interactions; 2) Successful teamwork and collaboration in customer service environments; 3) Cash and credit card handling including PCI compliance; 4) POS and PMS computer softwares that function as extensions of front-line customer service situations; 5) Strategic planning including mission, vision, values, & goal-setting; 6) Employee motivation and power dynamics; 7) Management functions and mentorship; 8) Collaboration, communication, listening, and feedback; 9) Conflict management; 10) Building loyalty & trust with employees and customers; and 11) Sustainability in business environments.
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