Hospitality & Tourism Management, Customer Service Certificate

Program Requirements

Program Outcomes

Learners completing this course will 
1) Demonstrate customer service in face-to-face interactions;
2) Demonstrate effective teamwork and collaboration in customer service environments;
3) Use cash and credit card handling practices including PCI compliance;
4) Use POS and PMS computer softwares that function as extensions of front-line customer service situations;
5) Use strategic planning including mission, vision, values, & goal-setting;
6) Explain employee motivation and power dynamics;
7) Explain Management functions and mentorship;
8) Demonstrate collaboration, communication, listening, and feedback;
9) Practice Conflict management;
10) Explain the importance of building loyalty & trust with employees and customers;
11) Analyze sustainability in business environments.

Program Notes

• This information does not substitute for meeting with a faculty adviser.
• Students must achieve a cumulative 2.0 GPA and a minimum 2.0 GPA in each core course to attain a certificate or AAS.
• Not all classes are offered every quarter, at night, online, or on the weekends.
• This program offers flexible registration and open-entry enrollment.
• Coursework is highly interactive and can include field-based internships.

General Requirements

Read the Associate Degree and Certificate Requirements.

Internal Coding