Hospitality and Tourism Management, Supervision, Certificate

This short-term certificate includes an assessment of organizational roles and their accompanying decision-making responsibilities. These assessments are specific to supervisory and entry-level management roles. The certification places an emphasis on leadership and mentorship skills in alignment with these assessments. Operational effectiveness including a financial awareness and decision-making in situations where power dynamics exist are integral to such assessments. Students develop the skills necessary to manage diverse teams, oversee the delivery of services and goods, and respond to dynamic environments that leaders must traverse throughout the tenure of this certificate. Learners can tailor their experience through specialized topics that align with their post-completion interests (e.g., revenue management, legal issues, project management). Graduates are equipped to lead teams and contribute to operational success in alignment with organizational strategic goals.