HOST 160 - Human Resources Management in Hospitality/Tourism

5 Credits

This course is designed to develop the knowledge, skills, and abilities to become a people manager, involved in leading, motivating, counseling and rewarding employees. Students will study management principles so that they can select, train, appraise, and motivate employees for exceptional performance. This will include diversity, self-managed teams, coaching, the learning organization, personal mastery, career modeling, and behavioral interviewing among others. Student will be introduced to the latest approaches, concepts, and techniques in leadership and supervision. Students should be well versed in the theory, human resource practice, and contemporary approach to service management by the completion of the course.

Course Note For students in hospitality/tourism programs & industry professionals
Fees

Quarters Typically Offered
Summer Day, Online

Designed to Serve Students in hospitality/tourism programs including hotel, tourism and travel and industry professionals in hospitality
Active Date 2011-08-08

Grading System Decimal Grade
Class Limit 32
Contact Hours: Lecture 55 Lab 0 Worksite 0 Clinical 0 Other 0
Total Contact Hours 55
Degree Distributions:
ProfTech Course Yes
Restricted Elective Yes
Course Outline
Leadership and Change Management Positive Communication Creative Problem Solving and Decision making Personal mastery Managing and Developing Human Resources Hiring, training, leading, performance management and protecting employees rights Theory and evolution of labor relations, management theory, strategic management, diversity and diversity training, and the quality movement.

Student Learning Outcomes
Know and understand key terms and theories in leadership and management in human resources

Understand and be able to recognize and implement various communication methodologies in the HR

Analyze situations and be able to apply creative problem solving techniques in making decisions

Recognize and make ue of those processes and personal management techniques to enhance his/her own success in the hospitality industry.

Know and understand regulations and practices regarding Title VII, protected class, BFOQs, and various screening and interviewing techniques.