HOST 110 - Lodging Operations

5 Credits

This course is a study of lodging establishments such as hotels, motels, and resorts. Topics include career paths, departmental responsibilities and communication, hotel brands/flags, processes at the operations level, and stakeholders peripheral to operations such as hotel owners and hospitality consultants. Furthermore, management techniques such as staffing, PCI compliance, POS/PMS, front office staff training, real estate cap rates, and budgeting are covered.

Fees

Quarters Typically Offered
Fall Day, Online
Designed to Serve Hospitality and Tourism Management students and all College students, particularly those interested in business, management, real estate, finance, lodging operations, and entrepreneurship.
Active Date 20240322T08:29:58

Grading Basis Decimal Grade
Class Limit 24
Shared Learning Environment Yes
Contact Hours: Lecture 55
Total Contact Hours 55
Degree Distributions:
ProfTech Course Yes
Restricted Elective Yes
PLA Eligible Yes

Course Outline
Learners completing this course will be able to:

Define and describe key concepts of the lodging industry
Recognize and describe operations divisions involved in lodging operations
Demonstrate an ability to compare and assess room rates
Understand the basic components of POS, PMS, and PCI Compliance
Comprehend the budgeting process including staffing and procurement
Differentiate and identify flags
Be able to read a daily checklist at the property level
Comprehend decision-making at the ownership level

Student Learning Outcomes
Define key terminologies and concepts in the lodging industry.

Create career pathways based on individual skill sets, traits, opportunities, and organizational charts.

Correctly compute lodging industry math.

Accurately interpret budgets, POs, and staffing documents.

Formulate appropriate decision-making at the operations, management, and ownership levels for a given hypothetical situation.

Recognize line items on daily checklists (i.e., responsibilities by department).