HOST 115 - Cruise Line Operations

4 Credits

This survey course of the cruise line industry provides an overview of cruising, an introduction to basic concepts associated with this emphasis area of hospitality and tourism, and the dynamics of modern cruising. Students successfully completing this course will learn industry terminology, operations, stakeholder collaboration, geography, and cross-cultural communication as it relates to cruising. Finally, emerging trends concerned with the futurology of the cruise line industry will be recognized.

Fees

Quarters Typically Offered
Fall Day, Online
Designed to Serve Hospitality and Tourism students and any students interested in the cruise line industry, cruising, or general operations including those of stakeholder groups associated with cruising.
Active Date 20210311T08:50:21

Grading Basis Decimal Grade
Class Limit 32
Shared Learning Environment Yes
Contact Hours: Lecture 44
Total Contact Hours 44
Degree Distributions:
ProfTech Course Yes
Restricted Elective Yes
Course Outline
Learners completing this course will:

Identify principal cruise lines and associations through effective use of industry terminology
Explain cruise ship profiles and hierarchy
Know where to find and take advantage of professional opportunities
Comprehend basic employee engagement and job descriptions and responsibilities onboard and off-board with primary stakeholder groups
Example cruise line customer service
Understand and be able to succeed in the niche area of cruise line sales and marketing
Be able to navigate maritime destinations, ports of call, and itineraries

Student Learning Outcomes
Learners will define terminologies in the cruise line industry.

Learners will analyze the principal cruise line enterprises and associations in the global cruising industry.

Learners will construct itineraries by leveraging their knowledge of maritime maps, ports of call, and international law.

Learners will classify crew roles and responsibilities on board cruise ships.

Learners will demonstrate customer service skills needed in cruise line operations.

Learners will describe market forces that exist in the domestic, regional, and international cruising market.

Learners will identify professional opportunities in the cruise line industry.