HOST 165 - Management, Supervision, and Leadership

5 Credits

Managing, supervising, and leading team members is paramount to success in business. This course will communicate concepts that make up effective management in two ways. First, an examination of concepts and established best practices in leading your organization’s human resources will take place. This includes management foci such as employee empowerment, setting expectations, benchmarking successes, globalization, cross-cultural communication, and the increasing role of information technology. Secondly, experiential learning will take place with a focus on critical thinking, self-critique, case study examinations including components of roleplay, and negotiation of complex situations.

Fees

Quarters Typically Offered
Summer Day, Online
Fall Day, Online
Winter Day, Online
Designed to Serve All students who plan to manage, supervise, or lead a team during the tenure of their career.
Active Date 20240322T08:36:16

Grading Basis Decimal Grade
Class Limit 28
Shared Learning Environment Yes
Contact Hours: Lecture 55
Total Contact Hours 55
Degree Distributions:
ProfTech Course Yes
Restricted Elective Yes
PLA Eligible Yes

Course Outline
Learners completing this course will comprehend the following:

Strategic planning including mission, vision, values, & goal-setting
Employee motivation and power dynamics
Management functions and mentorship
Collaboration, communication, listening, and feedback
Conflict management
Building loyalty & trust with employees and customers
Sustainability in business environments

Student Learning Outcomes
Construct effective strategic plans including personal and organizational mission, vision, and value statements.

Apply management theories seminal to leading and supervising team members as human resources.

Evaluate the role of effective management in communication settings.

Effectively communicate, verbally and in writing, in internal and external customer service situations.

Interpret processes and outcomes of management and leadership styles.

Assess the impact of customer service on organizational successes.