CMST 330 - Communication and Organizational Behavior

5 Credits

Exploration of the theories, theories, structure, and processes of communication in organizations. Applied practice utilizing communication competency as a foundation of organizational change and effectiveness at the individual, group, and organization-wide levels. Focuses on problem-solving, mediation, and resolution within various organizational roles. Note: If taking this course online, please note that recording of prompted conversations and speeches with others will be required.

Pre-requisite(s)

Students must be admitted in a BAS program.

Program Admission Required Yes Admitted Program BAS
Course Note Admission to a BAS program required.
Fees

Quarters Typically Offered
Summer Online
Winter Online
Designed to Serve Students in one of the four BAS programs.
Active Date 20230328T10:32:45

Grading Basis Decimal Grade
Class Limit 24
Contact Hours: Lecture 55
Total Contact Hours 55
Degree Distributions:
BAS

Communications

Course Outline

Analyze common characteristics of all organizations:

Types
Systems
Norms
Hierarchy
Roles
Culture

Evaluate existing personal communication behaviors and determine how those behaviors impact a role within an organization.

Communication apprehension
Nonverbal behavior
Listening
Conflict management style
Personality
Temperament

Analyze communication networks within an organization

Formal communication flow
Impact of communication flow

Evaluate communication in various organizational roles

Peons
Mid-level workers
Managers
High-ups
Power
Status

Analyze organizational culture

Figurative culture
- Collaboration
- Change
Literal culture
- Race/Ethnicity
- Gender
- Ethnocentrism
Meeting culture
- Productivity in meetings
Electronic culture

Evaluate common conflict problems in an organization

Group consensus versus groupthink
Disagreement
Defensiveness
Discrimination
Problem-solving/resolution
Mediation

Student Learning Outcomes
Formulate recommendations for problems in a hypothetical or real-world organizational situation, citing accurate organizational communication theories.

Construct communication strategies to respond to various management leadership styles and managerial decision-making processes.

Construct productive communication strategies that consider cultural differences in organizational settings.

Discern effective responses for problem-solving, resolution, and mediation in organizations.

Formulate critical thinking questions regarding various organizational dynamics, based on analysis of personality and organizational traits, power structures, company politics, and organizational change.