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Nov 24, 2024
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2020-2021 Catalog [ARCHIVED CATALOG]
Customer Service Specialist, Certificate
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 Return to: Associate Degree & Certificate Requirements
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Learning Outcomes
- Demonstrate knowledge of service management and customer relations skills, including customer service levels, service delivery systems and evaluating customer satisfaction.
- Recognize and reproduce customer service skills for internal and external customers that meets or exceeds industry standards.
- Demonstrate use of office technology and critical thinking skills to address and support business needs.
- Correctly use components of Microsoft Office programs to create professional and academic documents.
- Demonstrate using the keyboard by touch, using correct fingering on letters, numbers, and symbols.
- Accurately construct effective documents pertinent to a job search.
Important Notes
- This information does not substitute for meeting with a faculty adviser.
- Students must achieve a cumulative 2.0 GPA and a minimum 2.0 GPA in each core course to attain a certificate.
- Certificate programs emphasize preparation in specific job skills required for entry-level employment.
- Not all classes are offered every quarter or at night.
- This program offers online and hybrid courses, and open-entry enrollment.
Professional-Technical Core Courses
Total Supporting Course Credits: 11
Related Instruction Courses
Total Related Instruction Credits: 15
Total Program Credits: 46 credits
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Return to: Associate Degree & Certificate Requirements
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