2020-2021 Catalog [ARCHIVED CATALOG]
Customer Service Certificate in Hospitality
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 Return to: Associate Degree & Certificate Requirements
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Learning Outcomes
- Utilize the fundamental vocabulary and operating principles of the hospitality/tourism industry.
- Conduct themselves in accordance to professional ethics and values of the hospitality/tourism industry.
- Explain and employ principles of professionalism and best practices relevant to hospitality/tourism industry.
- Communicate effectively through listening, speaking and writing to diverse audiences in the hospitality/tourism industry.
- Identify suitable employment opportunities by matching personal and professional interests and abilities with positions within the hospitality/tourism profession.
- Explain the importance of professionals in the hospitality/tourism industry keeping current with news and emerging trends through conference/tradeshows, professional literature, electronic sources, etc.
Important Notes
- This information does not substitute for meeting with a faculty adviser.
- Students must achieve a cumulative 2.0 GPA and a minimum 2.0 GPA in each core course to attain a certificate or AAS.
- Not all classes are offered every quarter, at night, online or on the weekends.
- This program offers flexible registration and open-entry enrollment.
- Coursework is highly interactive and includes field-based internships.
Prerequisites
- Some classes may have entry requirements not listed here.
- Keyboarding and basic computer skills.
Professional- Technical Core Courses
Total Professional-Technical Courses: 11 credits
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Return to: Associate Degree & Certificate Requirements
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