Introduction to Customer Service

Learning Outcomes

• Students will demonstrate knowledge of service management and customer relations skills, including customer service levels, service delivery systems and evaluating customer satisfaction.
• Students will correctly use components of Microsoft Office programs to create professional and academic documents. 
• Demonstrate using the keyboard by touch, using correct fingering on letters, numbers, and symbols.
• Accurately construct effective documents pertinent to a job search.

Important Notes

• This information does not substitute for meeting with a faculty adviser.
• Students must achieve a cumulative 2.0 GPA and a minimum 2.0 GPA in each core course to attain a certificate.
• Certificate programs emphasize preparation in specific job skills required for entry-level employment.
• This program offers open-entry enrollment.

Entry Requirements

• Minimum ESL level 4 or above recomended
• GED or high school diploma not required, but recommended.

Professional- Technical Core Courses

Total Professional-Techincal Courses: 28 credits