Jun 25, 2024  
2021-22 Catalog 
2021-22 Catalog [ARCHIVED CATALOG]

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H SER 103 - Case Management

5 Credits
This course introduces the concept of generalist case management with an in-depth emphasis on roles, responsibilities, competencies, effective documentation and service coordination. Core topics also include collaborative process of assessment, action plan, implementation, monitoring, networking and referrals.


Quarters Typically Offered
Fall Day
Designed to Serve Professional technical students in Human Services. Transfer students as an area of emphasis. Individuals employed in human services.
Active Date 20200330T21:15:26

Grading System Decimal Grade
Class Limit 36
Contact Hours: Lecture 55
Total Contact Hours 55
Degree Distributions:
ProfTech Course Yes
Restricted Elective Yes
PLA Eligible New Option

Course Outline
I.  Historical Perspectives, principles, values and ethics standards

II.  Models on Case Management

III.  Assessment and Intake Interviewing Skills

IV.  Culturally Responsive Case Management Practices 

V.  Building and maintaining case file

VI.  Service Coordination, Inter-organizational and interdisciplinary Collaboration

VII. Effective Documentation and Case Notes

VIII. Outreach, Referrals, Advocacy and Leadership

IX. Financial aspects of case management and the challenges of doing more with fewer resources

X. Practice Evaluation, improvement and professional development


Student Learning Outcomes
Describe the historical context for the emergence of case management in human service delivery

Explain the process of case management, the ethical and legal perspectives and demonstrate competency in assessment, planning and implementation

Explain and apply the models of case management

Demonstrate proficiency in building case files that include information related to agency’s policy, needs of the client and the services delivered

Describe the importance of service coordination, referrals, monitoring, advocacy, inter-organizational and interdisciplinary collaboration

Discuss the critical areas of competence and best practices for case manager

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