HOST 160 - Human Resources Management in Hospitality & Tourism

5 Credits

This management-level course is designed to develop the knowledge, skills, and abilities to become a people manager involved in leading, motivating, counseling, and rewarding employees. Students will study management principles so that they can select, train, appraise, counsel, and motivate employees for exceptional performance within their selected industry. This will include familiarization with employment laws, managing diversity, self-managed teams, training & development, and behavioral interviewing. Students will be introduced to the latest approaches, concepts, and techniques in leadership and supervision. Students will be well versed in the theories, human resource practices, and contemporary approaches to service management by the completion of the course.

Course Note For students in hospitality/tourism programs & industry professionals
Fees

Quarters Typically Offered
Summer Day, Online
Spring Day, Online

Designed to Serve Students interested in hospitality and tourism, business, and/or human resources in general.
Active Date 20210311T08:50:22

Grading System Decimal Grade
Class Limit 32
Contact Hours: Lecture 55
Total Contact Hours 55
Degree Distributions:
ProfTech Course Yes
Restricted Elective Yes
ProfTech Related Instruction

Human Relations

Course Outline
Learners completing this course will understand:

Human Resource policies & legal issues
Hiring practices including the analysis of staffing levels and effective job postings
Types of interviewing and their roles within the hiring process
Job offers and benefits
Employee on-boarding
Training and probationary periods
Conflict management & performance counseling

Student Learning Outcomes
Learners will explain employment laws as they relate to HR Management in the Hospitality & Tourism Industries.

Learners will apply prinicples of HR Management and analyze best practices for future use in the context of industry relevant case studies.

Learners will analyze current industry job postings and training programs and construct their own unique product using the results of their findings.

Learners will discuss aspects of the interview and discipline process, and be able to explain industry standard operating procedures and their implementations regarding both.

Learners will create a complete employee on-boarding program including interview quetsions, training processes, appraisal worksheets, and progressive discipline process.