Mar 30, 2023  
2021-22 Catalog 
2021-22 Catalog [ARCHIVED CATALOG]

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C J 215 - Conflict Management

5 Credits
This course covers the skills and techniques for controlling, defusing, and resolving a wide variety of conflicts or crisis situations typically encountered by criminal justice personnel.


Quarters Typically Offered
Fall Day
Designed to Serve Students who are interested in working in the Criminal Justice field.
Active Date 20210403T10:07:55

Grading System Decimal Grade
Class Limit 38
Contact Hours: Lecture 55 Lab 0 Worksite 0 Clinical 0 Other 0
Total Contact Hours 55
Degree Distributions:
ProfTech Course Yes
Restricted Elective Yes
PLA Eligible Yes

Course Outline
  • Importance of Conflict Management
  • Conflict Management and Performance and safety
  • Emotional Intelligence and Stress
  • Active Listening
  • Empathy
  • De-escalation, Diffusion, and Deflection
  • Applying effective conflict management techniques

Student Learning Outcomes
Describe the importance of effective conflict management and de-escalation within the Criminal Justice system.

Identify diffusing and controlling techniques to effectively resolve crisis or conflict, typical in the Criminal Justice system, such as domestic violence and mental health crises.

Recognize the human response to stress in a variety of contexts, including crisis.

Discuss the elements of emotional intelligence, active listening, and empathy and how they relate to conflict management.

Explain the role and responsibilities of criminal justice personnel in dealing with persons in crisis.

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